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FAQ for service users

Firstly, click on hire to do a search. Next, type in the type of service you require and country. Our advance algorithms will list a number of service providers that match your requirements. Then you can chat with & shortlist the candidate that fits your requirement and budget.

Choosing a service provider to work with entails a number of factors before you make a final decision. The four key factors include; past experience/portfolio, reviews from pass hirers, proposed budget and quality of proposal/offer.

You can cancel an order anytime during the hiring and negotiation stage. Once you have hired the service provider, you are obligated to pay unless the quality or service or product delivered in below standard.

There are two ways to make a payment for a service or product? Either you pay directly to the service provider or pay into our escrow account. Once service or product is delivered and you are satisfied, you can instruct us to release payment to service provider online.

Gnie operates a dispute resolution forum. If you are unhappy with the service or product delivered, you can raise a dispute and our dispute resolution officer will attempt to resolve the matter amicably.

Service users can pay service providers by multiple methods, including cash, bank transfer, wipay, paypal, stripe or even in crypto currency.

Yes, gnie-caribbean mobile app, when launched will be available in both IOS & Android; and in spanish, french, dutch and english patio.

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FAQ for service providers

Service Providers are business owners, sole traders, creatives or someone with a service or product to sell. You can become a SP by first registering & creating a profile. Next, you can upgrade by selecting a category for users to find your service.

SPs can promote a wide range of services / products placed into several categories, ranging from events, tours, food, sauces, real estate, public services, professional services, trade services etc. Nudity is banned.

It is totally free to sign-up and promote your service / product for 30 days. However, for more advanced features like unlimited listings, social media integration, host multiple events, live streaming, webpage, contacts etc. There is a small fee in US$

Gnie is a regional service marketplace. There are numerous way to earn money, such as, selling services/products, hosting events, merchandising, issue coupons, gift cards, tickets for live streams etc.

Most trademen and other service providers want to issue issue invoice online before starting a project. In your dashboard, an invoice section is provided to minimise future dispute and monitor payment.

Yes, we arrange a variety of seminars, training events, webinars and online demos.

Every service provider is given their own personal dashboard to manage & communicate with their customers & fanbase. Send bulk email, push notification and notify them of new deals and promotions.

ALWAYS ensure your buyer / service user is happy with the service you charge before you collect money from them. This will avoid them writing negative reviews about your service/product.

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Our clients say

"Owning a fashion brand in a rural location can be very challenging. But Gnie helped me build an online fashion brand in 3 years, that normal brands would take 6-7 years to get there. Plus, the video gallery allows my customers to view models in wedding dresses."
Jay Jay
Fashion Designer
"Few weeks after launch, the orders were coming in fast. We knew we needed to produce bigger quantities. Gnie helped us with packaging design, bulk packaging & fast shipping regionally". My sales continue to grow from strength to strength every month.
Kori Eldridge
Coffee Beverage
"When the pandemic struck, I thought my food business was finished. However, Gnie market-place made the transition to an online food business & delivery service seamless. 90% of my orders are now online."
"Gnie is definitely a better marketplace to promote and sell my products online to customers regionally. Previously, I used Facebook & Insta but the reach is sort of limited to my friends /followers. Gnie reach is wider & offers extra services, like delivery, storage & finance."
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